FAQ3

16. 提问:手机接到通知持续时间?

 

How long does alert stay on my phone to answer?

 

 

Answer:when you ring the doorbell, the alert will last 10 seconds, thanks!

 

1.提问:如何连接现有的叮咚和门铃

 

If wired to the existing doorbell wires, will the existing doorbell chime ring when someone presses the button?

 

 

Answer:thanks, we have made a video and upload it to YouTube for how to connect the doorbell th chime, please refer to it:

 

 

 

2.提问:需支付月费用吗?No monthly fees, the sd card has been inserted in a secret place to prevent stolen.

The doorbell will automatically record over expired video files making it easy to manage memory.

 

 

3. 提问:更换SD卡?

 

Question: Replace sd card

 

 

Answer:what’s wrong with the sd card? Could you contact us if you have any problem? Our techonogy team will assist you with problems, thanks!

on November 21, 2017

 

4. 提问:sd的位置在那里?

Question: Donde sele pone la sd card al timbre

 

Answer:please remove the doorbell’s back cover, then you will see the circuit board, the sd card slot is on there, please find carefully. thanks!
5. 提问:如何自己安装SD卡?

 

Question: Where does the sd card go? I can’t find a slot anywhere. Is there any online/phone support?

 

oAnswer:Beyond removing the battery cover, you need to undo 4 tiny screws in the corners and very carefully pry the inner cover off. Don’t try this if you’re not the handy type. Since the seller has suggested installing your own card if the ‘included’ 8 GB is missing, it must be okay to do. Don’t undo any more screws inside.… see more

By Bill L. on November 28, 2017

 

 

6. Does it work with alexa? Does it work with 5G wifi?

 

 no, our doorbell cannot work with Alexa now, and it just work with 2..4GHz wifi, thanks!

 

7. 提问:尺寸?

 

wha’t the dimesion of the doorbell?

 

The size is about 5.63 * 2.95 * 1.3 inch, it’s about the size of iPhone 6 plus. Thanks

 

The dimension of the doorbell is 5.63*1.3*2.95inch. Thanks!

 

8. 提问:夜视功能和像素?

 

Does this video doorbell support night vision?

 

 

Answer:Yes, it’s infrared night vision, 720 HD doorbell camera, so you can see what’s happening no matter the time of day.

 

9.PIR distance?5M
10.如何关闭通知

 

提问:Question: How Manage notifications

If you do not want to receive notifications, open up the live view, then click on the three little lines in the upper right corner of the screen, enter the administrator password to access the settings. Click on motion detection sensitivity and then slide the circle all the way to the left. You are disabling the PIR motion detection feature. Doing this will eliminate any notifications.By Dennis Burt on February 10, 2018

 

 

11. 提问: 兼容PC?

Does this work with a laptop computer? I don’t use a smartphone.

 

 

Answer:I use it with my phones and my tablet. I believe it will work with a laptop. But not a deskto
12. 是否支持多台手机设备?

 

can this unit be used with multiple cell phones and if so how is that accomplished?

 

Answer:Yes, this doorbell supports up to 4 devices to moniter at the same time.

1.Enter to monitor interface, click the share key and input administrator password

2.Click the “+” and assign a nickname to the shared user, then the QR code will be shown.

3.Other device can be viewed by scanning the QR code on ToSee APP, it allows up to 4 devices to use at the same time.

 

13. 提问:能否听见铃声

Question: Will I be able to hear the doorbell inside my house?

 

Answer:It will ‘ring’ on your smart phone or you can purchase a chime that plugs into an outlet that will pair with the doorbell
14. 提问:如何连接WiFi?

 

I cant get the Homscam doorbell cam to connect to my wifi. Every other wifi device in the home is working fine. what am i missing?

 

 

It took me a few times to set it up. I did a reset and did the process slowly. Kept my phone right next to the device and it finally took. I thought it was not compatible but after it was connected I had no issues.

Very easy to connect on your phone go to your Wi-Fi settings see the Camera then go to the app and find Wi-Fi through your app for the Camera

 

please reset the doorbell firstly, then start to connect it to the APP, thanks!

answered on December 8, 2017

 

17.提问:更换电池后不工作

 

Question: Has anyone else have issues with no SD? This is my second doorbell and when I started this up it had it and went away. Anyone know how to fix?

 

 

 

 

 

Answer:Dear friend, could you please remove the battery and reset the video doorbell again? If this problem still exists, please contact us as soon as possible, not Amazon tech support, thanks!

 

17. 提问:关于叮咚的设置?

 

 

Question: I ordered and it came with the chime. the chime works when i plug it in, but if i ring the doorbell, it does not ring. how do you set up

 

Answer:1, Press Forward or back button to choose your favorite tune, the doorbell playing is the tune selected.

2, Hold volume button for 5s until a chime is heard and blue LED indicator is flashing.

3, Press Homscam doorbell main button to send a signal to receiver to confirm, when tune setting succeeds, the chime will auto… see more

on December 4,

19提问:0度以下能工作?

I live near Chicago, will this work in below 0 temperatures

 

Answer:Yes, the work temperature of this video doorbell is -20℃-60℃

 

 

20提问:sd卡大小?

Is the sd card the same size of a phone’s

 

Answer:this video doorbell supports micro sd card, thanks!

 

21提问:两个wire的接口有何不同?

Does it matter which wire is connected to the terminals?

 

Answer:there is no difference with two wires, thanks!

 

22提问:关于安装电池

提问:Question: I have charged the batteries for 2 days that came with the device. Once I unplug it, the device turns off and won’t turn back on.

 

Answer:please tear off the insulation paper when you first use it, if you don’t know how to operate, please refer to this video: https://www.youtube.com/watch?v=dr08TImeWNI

on February 2, 2018

 

23提问:能防雨吗?

提问:Question: Can be used outdoor? can resist rain, sun, snow?

 

Answer:this video doorbell is not waterproof, so please install it on the area where there is no rain, thanks!

on February 2, 2018

 

 

24提问:可以安装以前的门铃的电路上吗?

提问:Question: Does it connects to the existing doorbell wiring for power and for ringing the existing bell? (or do we need to have the batteries anyway)

 

Answer:It did NOT work with my existing doorbell wiring. I tried connecting it to a NuTone LB-13 mechanical doorbell chime, but I could not get it to work. It worked fine via USB cable, but I need it work with my existing chime.

 

25提问:为何门铃一直响

提问:Question: why does my doorbell keep ringing

 

Answer:Omg. Constantly notifies about motion. I shut the app off and only use it when the actual doorbell chimes go off in the house

 

26提问:没有WIfi可以工作吗?

Question: Without Internet can this doorbell alert on cellphone or provide outside view, if we are sitting inside home ?

 

Answer:No, if there is no Wifi, the doorbell can’t connect to the cell phone, so there is no notification on cell phone, thanks!

 

27提问:如何知道链接上了WIFI

提问:Question: how i know when my door bell if connected to my wifi network?

 

Answer:if the doorbell flash blue light when you connect it, if you don’t know how to operate it, please refer this video on YouTube: https://www.youtube.com/watch?v=ITNw7TLPwLM Thanks!

 

 

28提问:下载了tosee 不能在wifi显示

Question: How come the tosee_prefix is not showing on the wi-fi settings interface after i downloand the tosee app?

 

 

Answer:Do you have reset the video doorbell before connecting? And if you have any problem, please contact us as soon as possible, pur team tech will assist you with the problems, thanks!

on November 27, 2017

 

 

29 提问:能不能用于PC?

Question: does it work with a windows pc?

 

Answer:Sorry, it only support Andriod and iOS system.

 

30 提问:有云端吗?

Question: Does this doorbell camera support Cloud storage?

 

Answer:No, this doorbell camera just record video via micro sd card

 

31提问:需要小启子吗?

Question: Need one small screw to connect the electrical wires?

 

 

 

 

 

 

Answer:Screws come with package. You don’t have to have wire connected to work. It just doesn’t charge batteries.

 

32提问:

提问:Question: can the hard wired elec door bell chime remain operating within the system or must it be disconnected?

 

Answer:With apologies, but I can’t answer your question, as I returned the Homscam bell, due to it’s excessive, unsightly size.

 

I’m shopping the market for a competitor to the “RING” brand doorbell camera, but don’t want “RING”, due to it’s integration as an invasive GOOGLE product. … see more

 

33提问:能不能用ring的APP?

Question: Can I uss Ring video doorbell’s app to control this one?

 

Answer:This doorbell camera’s APP is ToSee, so it does not support Ring’s APP, but we’re working on developing software to let it works with Alexa, so let’s looking forward to it.

on November 2, 2017

 

34提问:Question: my Homscam is flashing red and have opened tosee and added device it flashes red. Connected tosee wifi but am not ask for password

 

Answer:please reset the doorbell camera and connect it again, this is the guide videos, if you don’t know how to operate it, please refer it, thanks! https://www.youtube.com/watch?v=ITNw7TLPwLM&t=1s

 

35提问:

提问:Question: What sd card is use

 

Answer:this video doorbell supports micro sd card, thanks!

 

36提问:

提问:Question: I currently don’t have a doorbell. Can i still use this?

o

Answer:Yes, I am still looking for a Wi-Fi Door Bell Camera. I purchased two of them, one was defective and the other was refurbished and I paid full price for a used one and I sent it back.
37提问:

提问:Question: Can i see the live camara when i not home?

 

Answer:We got this as a Christmas gift so we’re not certain.

By Kathy Romeo on November 30, 2017

 

38提问:

提问:Question: do i need to have an existing doorbell system for this to work? would this system be all i need without buying other parts for it to work?

 

 

 

 

Answer:You don’t need an existing doorbell system, you can run this video doorbell with 2 18650 batteries. Yes, you don’t need any other parts for it to work but you can buy accessories for it like the chimer for the house.

 

 

39提问:小猫小狗走近 会提醒吗?

提问:Question: Will this doorbell alert me when a cat, bird or other small animal comes to my door?

 

Answer:No, this doorbell is PIR motion detection, that means the video doorbell just detect human body, no cat,bird or any other animals. Thanks

 

40提问:

I am moving my office downstairs and to the back of our house will this work. my house is a total of 2750 up and down.

 

 

Answer:It shouldnt be an issue. WiFi signal strength is the main focus. U

 

 

41提问:更改密码?

 

提问:Question: how do you change the administrator password?

 

 

 

Answer:Please reset the video doorbell and re-connect it, then you can change the password. Thanks!

 

42提问:

 

Where do you put the memory card?

 

 

 

 

 

 

 

Answer:the 8G SD card has been inserted into the doorbell before shipping, the card slot is on the circuit board of the doorbell, if you want to see where it is, please contact us via Amazon message center, we will send you a picture, thanks!

 

 

43 提问:Question: How I get administrator password ?

 

Answer:this is your secret, but if you forget it, please reset the doorbell camera, then re-connect it to your smart phone, thanks!

 

44提问:询问叮咚的频率

Is there an chime available for this? What frequency or models will work?

 

Answer:Yes, the doorbell chime will launch next week, and frequency is 433Mhz

 

45提问:

Is this doorbell weather proof ?

 

 

No it is not must be mounted away from the weather in a dry area

 

no, this video doorbell is not weather proof, you need to install it on the area without rain, thanks!

 

 

46提问:更换电池后不工作

提问:Question: Changed the battery now it wont connect to the internet

 

Answer:yes, please reset the video doorbell and re-connect it, thanks!

on January 29, 2018

 

 

47提问:关于感应range距离调整?

提问:Question: Is there anyway to limit the range? We are close to street and I get dings when cars go by.

 

 

Answer:There is no way that we have found to change the range. This system has been very frustrating we get motion all the time from cars and wind and our house is away from the street and protected by a porch.

 

提问:不接电源用电池,如何链接叮咚?

Question: How does it work with a chime if using batteries not electrical wires?

 

 

Answer:just please make sure the video doorbell has matched with the doorbell chime, then it will work powered with batteries or hardwired, thanks!

 

48提问:关于电池的电极:

Question: The 18650 battery type comes both with a nib on top, and “flat top.” Which one is needed?

 

Answer:This doorbell camera requires “flat top” battery

 

49提问:支持多部设备?

Question: can it be viewed on more than one phone

 

Answer:Yes, this video doorbell can be viewed on 4 devices at the same time. Enter to the monitor interface, then click the share icon in the upper right corner, enter to your admin password, then the QR Code will be shown., other phone scan it by ToSee app, then it adds successfully

 

 

50提问:关于调低敏感的设置

 

Anyone able to get this working with traditional doorbell? (Mine too sensitive as when it sips off some of the power it make it continuously ring).

 

Answer:sensitivity is set too high try turning it down see if that helps

 

please adjust the motion detection sensitively, and if you don’t want like this function, you can turn off it, when somebody ring the doorbell, you still can get the notification like the incoming call, thanks!

answered on February 2, 2018

 

 

51提问:APP名字?

Question: what is the name of the app that you download from google play

Answer:well from apple store is Tosee
52提问:有没有支架?

提问:Question: is there an angle mount i can purchase

Answer:Sorry, we don’t sale angle mount

 

53提问:APP不兼容?

Question: My phone says that tosee is incompatible. but tosee can be installed on another phone with older android version. anyone have any suggestions?

 

 

Answer:Can I know what brand and model your phone is? thanks!
54 提问:不在家能听见提示?

Question: WillI hear someone ring the doorbell if my phone is off?

 

Answer:If you are away from, your cell phone nest be On. If your home, in close proximity to the door bell, you will hear the door bell unit Ring.

By Amazon Customer on November 24, 2017

 

55 提问:能不能在现有门铃上安装?

Question: Can i put this over my existing doorbell?

 

 

Answer:Yes, this video doorbell can work without battery, but please make sure the voltage in the 8 ~ 24V with AC input. And it also work with 5V input by UAB cable

 

56 提问:遗失了使用手册?

Question: I lost my manual How can i get one?

o

 

Answer:Go online you can get all the information you need to installation or resetting

 

57 提问:

Question: Can you use or activate more the device on the same network and phone

 

 

Answer:I wish I could help you but I am still trying to find out about the lack of a SD Card. The company does not seem to have a website that you can contact or I would tell you to go there. GOOD LUCK

 

58 提问:如何调整灵敏度?

Question: How do you adjust the sensitivity on the motion sensor on this product?

 

 

Answer:Please enter to ToSee APP’s setting page, then you will see there has motion sensitive adjustable, click and adjust it. The system default is 10 seconds. Thanks, if you want to get more instructions, please contact us as soon as possible, our tech team will assist you with problems, thanks!

on November 27, 2017

 

 

59 提问:防雨吗

Question: Can it be installed in rain

 

Answer:sorry, this doorbell camera is not waterproof, thanks!
60提问:防水等级?

Question: I wan to buy this doorbell camera because it’s cheaper than Ring video doorbell, but I want to know is it waterproof?

 

Answer:No, this video camera is not waterproof, you need to install it without rain.

 

61提问:手机要一直开着?

Question: does may cell phone have to be turned on all the time for this to work or will i just get a call like a phone call when doorbell is pushed or motion

 

Answer:Yea, the app have to be turned on all the time

 

62提问:

Question: Is the ToSee app has good quality pics and reliable for Homscam doorbell?

o

Answer:Yes, it is 720P video doorbell, if you want to get more details, please refer to the review pictures, thanks

 

63提问:Question: Can the motion alerts be disabled and only get push notifications when button is pressed

 

 

 

Answer:yes, pls enter to setting interface, and choose motion sensitivity adjustment, then remove it to the left, the motion detection will be off, thanks!

on December 21, 2017

-1

 

  64 提问:Question: Does this require internet access? 2017

 

i have a home in the country with no internet and i would like to use it over just my wifi.

on October 31,

65提问:Question: Does the light around the circle has a switch to turn it off?

 

oAnswer:Yes, this video doorbell need wifi, becuase when there has a motion detection, it needs to send a message to your cellphone. If there is no wifi, then it just have Dingdong voice no alert message. Thanks!

 

66提问:Question: Can the video be uploaded to a computer or ftp instead of saving to the sd card?

 

Answer:yes, click “Playback”, choose a video file and click the “record”, then the file will be saved on your local photos, next, you can transfer it to your computer, thanks!

 

67提问:设置灵敏度?

 

Question: How do you adjust the motion sensor?

 

Answer:enter to the setting page and write the password, you will find “Motion Detection Sensitivity”, then you can adjust it.

on November 1, 2017

 

68提问:Question: is it wink compatible

 

Answer:Sorry, this video doorbell is not compatible with wink

on November 15, 2017

 

69提问:Question: I saw one persen ask my question but all of the responses were confusing. Can two doorbells be connected to one cellphone?

 

Answer:Yes. I currently have 2 doorbells connected to the same phone.

 

70 提问:Question: How do i enter the monitor interface? i believe that is the app but i can’t find the share button. do you have anymore guidance? thank you

 

 

oAnswer:The app is named ToSee. The manual has a QR code to scan to find the app in the appropriate app store.

 

71提问:Question: What is the battery model for this video doorbell?

 

Answer:This vdoorbell camera need two 18650 batteries

 

 72 提问:Question: I want this for at our condo rental. Does this make noise when it registers somebody there outside as noise would be an issue for neighbors

 

Answer:This video doorbell has no noise, there only have a “Ding-Dong” voice when someone ring the doorbell, thanks!

on November 24, 2017

 

 

73提问:Question: does the doorbell make noise? Would be an issue at our complex if it did.

See all 4 answers

 

oAnswer:The doorbell only makes noise on the device it is connected to and at the entry point you can mute the sound on your device or keep it low. We actually installed it for 3 days and took it down because the app was very inconsistent. When it worked it was great but it kept disconnecting from our wifi and needed to be res… see more

By Amazon Customer on November 22, 2017

 

74提问:Question: What to do when the app don’t pick up the code to connect wifi to the doorbell

 

 

 

Answer:Sorry I don’t know , my doorbell did not work, so I send it back and I get a full refund.I bought the————————

Zmodo Greet Wi-Fi Video Doorbell with Beam Smart Home Hub and Wi-Fi Extender – Cloud Service Available

very easy and quick installation, if you use your existing doorbell wiring.working good… see more

By Amazon Customer on February 12, 2018

See all 2 answer

 

75提问:Question: Tosee App does not show up on any of my Android products

 

 

Answer:Can you please contact us as soon as possible via Amazon message center? Our tech team will assist you with this problem, thanks!

on November 27, 2017

See all 3 answers

 

76提问:Question: Has anyone had any success hardwiring this doorbell with existing wiring to have the orginal chime work?

 

Answer:The power output from the existing doorbell transformer has to be AC or alternating current, between 8-24 volts. Most American doorbells are Broan or Nutone and work on DC or direct current, so if that is the case you need to change the transformer to an AC transformer. Amazon sells them for about $20, but you will h… see more

By Wiz on November 25, 2017

See all 4 answers

 

77提问:Question: Why does it say no sd card?

 

 

Answer:maybe the sd card was broken, pls send email to us, our customer service team will assist this problem, thanks!

on December 21, 2017

 

78提问:Question: How to download the video detected?

 

Answer:Es maravillosa me costó un poco porQ no había ajustado el lente.Estoy muy feliz por eso a mi esposo le gusta comprar en Amazon.

By osmundo alonso on January 13, 2018

 

 79提问:Question: Can you view from 2 devices at same time?

 

 

Answer:Yes, this doorbell supports up to 4 devices to moniter at the same time.

1.Enter to monitor interface, click the share key and input administrator password

2.Click the “+” and assign a nickname to the shared user, then the QR code will be shown. … see more

 

80提问:Question: what is operating temperature range? Can it work at -20C?

 

Answer:The work temperature of this video doorbell is -20℃-60℃

on November 24, 2017

 

81提问:Question: How do I reset the bell when it is already installed on the door?

 

Answer:Can you remove the doorbell from the bracket? You just need to unscrew the bottom screw of video doorbell, it’s very easy, thanks!

 

82提问:Question: To charge the batteries do i have to take out of the doorbell or could be with usb woth thebatteries inside the doorbell???

 

 

 

 

oAnswer:You need a charger for that particular battery. There is no connection for a usb on the door bell cam unit.

By J-ME on January 22, 2018

See all 5 answers

 

 

83提问:提示无卡怎么解决?

 

Question: Why when i click on playback it says there’s no sd card? this is supposed to have a built in one correct?

 

Answer:please send us an email, and please refer to this video: https://www.youtube.com/watch?v=i7cukAH2tWc

on February 2, 2018

 

 

84 提问:Question:

 

Do I need to have a doorbell wire in order to use this?

 

Answer:No. If you do not have a “wired doorbell”, and by that I assume you do not have power in the location, you buy the rechargeable batteries and pack. They are not very expensive but I noticed lengthy lead time from Asia. So my preference is to hard wire to power. If not possible, the batteries should last bc it doesn’t d… see more

By shopgirl on November 8, 2017

See all 3 answers

 

 

85提问:Question: I can’t see any videos. it’s always telling me sd card missing. is it not sup. to have an 8gb one already installed?

 

Answer:Yes, maybe there has something wrong with the SD card, please send a message to us, thanks!

on December 11, 2017

 

 

86提问:Question: Failed to add device over and over? Is PW the code printed on mounting bracket?

 

oAnswer:Don’t know, have not tried to install yet.

By oregon330 on December 23, 2017

See all 4 answers

 

87提问:Question: Do you need an annual subscription for this model?

 

 

oAnswer:If you have an Android phone, don’t get. My wife has apple and it worked, just not to my Android. After about 3 hours of $#@s$s around, I said screw it, sending back, very unsatisfied! Do not recommend!!! Spend the couple more dollars and get a good, name brand one, there was only 1000 downloads from Google play, what… see more

By Paul Kowalski on January 11,

 

88提问:向前向后的按键是什么?如何选择铃声?

 

Question: what is the backward or forward button??? and please tell me how to change the chime melody

 

 

 

 

 

 

 

Answer:the second and third button is the backward or foward button, please press it to choose a melody, and long press volume key to save it, thanks!

on January 3, 2018

 

89 提问:关于叮咚的设置?

 

 

Question: I ordered and it came with the chime. the chime works when i plug it in, but if i ring the doorbell, it does not ring. how do you set up

 

Answer:1, Press Forward or back button to choose your favorite tune, the doorbell playing is the tune selected.

2, Hold volume button for 5s until a chime is heard and blue LED indicator is flashing.

3, Press Homscam doorbell main button to send a signal to receiver to confirm, when tune setting succeeds, the chime will auto… see more

on December 4,

90提问:Question: Cant find the “to SEE” app… plz help

 

 

oAnswer:not to SEE, it’s ToSee, there has no black between “To” and “SEE”, thanks!

on January 29, 2018

See all 5 answers

 

 91 提问:Question: What is the name of the app and can I find it on my iPhone apps?

 

oAnswer:The app name is “ToSee”, you can search it on APP Store

on November 5, 2017

 

 

92提问:Question: On ios does the app ring the phone like an incoming call?

 

 

 

 

Answer:Yes, there has a notification like an incoming call when you ring the doorbell, thanks! You can see our video, thanks!

on January 8, 2018

 

93 提问:Question: How do I erase/remove recordings from my ToSee phone app?

 

Answer:please remove the doorbell’s back cover, then you will see the circuit board, the sd card slot is on there, please find carefully. thanks!

on December 21, 2017

 

94提问:Question: The main page of the Tosee app shows a live image and has two options at the bottom: p. When playback is selected a note appears, aaa“

 

Answer:Dear friend, could you please contact us as soon as possible? Our techonogy will assist you with this problem, thanks!

on November 21, 2017

 

 

95 提问:Question: Can anyone let me know how long the batteries last with normal everyday use?

 

 

Answer:Maybe I could look in the instruction manual for you…..but wait there isn’t one. Nothing came with my doorbell aside from the box it came in. Sending it back this werkend

By Tonya Mooningham on January 25, 2018

 

 

96提问:Question: lost screw to connect electrical wires. Can you send me another?

, 2018

 

oAnswer:contact Homscam support through Amazon website and they may be able to send you a replacement screw. Or you may be able to get one from you local hardware store.

By Tommy L Phifer on February 15

97 提问:Question: can i view on my laptop

 

 

Answer:there should b no reason you can’t if you install the “toSee” app

By david on December 30, 2017

 

on November 6, 2017

on November 15, 2017

 

98提问:Question: I put in my WiFi password then it ask for a amenestion password what’s that the app came through but the WiFi did not contact why?

 

Answer:Because the doorbell and APP have not been connected successfully, please finish it, if you don’t know how to operate it, please click “Help” and follows the steps to operate it. If you still have any probelm, please tell us, thanks!

on December 8, 2017

 

 

99提问:Question: What happens when the 8gb microsd is filled up? would the unit automatically write over older video clips on the card?

 

 

Answer:yes, this video doorbell is loop recording, that means when the sd card is full, the new files will cover the old ones, and of you want to record some files, please click the “Playback”, choose one files and click “Save” on the right record, then the videos will be saved on your phone’s local photos, thanks!

on January 16, 2018

 

100提问:Question: I can’t hear the other party. i think i have increased the volume, but i still can’t hear them? help?!

 

Answer:can you please send us an email? Our tech team will assist you with this problem, thanks!

on January 8, 2018

 

101提问:Question: does this work with Alexa?

 

 

Answer:Did not buy

By Amazon Customer on November 16, 2017

See all 6 answers

 

 

 

102提问:Question: I have this and cannot figure out how to have it record video when it is motion triggered or the bell rings. Can someone please help me?

 

Answer:when there has motion triggered, then the doorbell starts to record video, and you can click “Playback” to view the records, thanks!

on January 11, 2018

 

103提问:Question: Do I have to launch the app to answer the door? and what’s app with this video doorbell?Answer:if you want to answer it thru the doorbell yes, and the app is ToSee

on October 11, 2017

 

 104提问:Question: I have a long delay from time motion detected or bell rung, i can walk in the house and take off jacket before getting alert is that normalAnswer:Yes, there will be delays when send alert notification. Could you tell us how long it took to ring the doorbell and get the notification? Please contact us as soon as possible, our technical team will help you to solve your doubts, thanks

 

105提问:Question: What’s the size of the security screw so that I can go buy a replacement. Mine was stripped trying to screw it in.?

 

Answer:I have not used it . And will not I have an issue with the buyer. So I won’t be buying anything’s no else from this supplier. Sorry.

By nicolle A on January 26, 2018

 

106提问:Question: how to connect the doorbell?

 

Answer:we made a video and upload to YouTube for how to connect the doorbell, please reference it : https://www.youtube.com/watch?v=ITNw7TLPwLM&t=1s

on January 10, 2018

 

107提问:Question: Is this hard wired to my old doorbell power or it is battery powered

 

Answer:Yes, you can replace your old doorbell, this video doorbell not only support battery powered but also support AC input

on October 27, 2017

 

 108提问:Question: Can I use house power instead of battery? Or can I use both with battery as backup?

 

Answer:Yes, you can supply power to the doorbell for both ways, but if you meet some problems when install it with hardwire, please feel free to contact us, our techonogy team will help you, thanks!

on November 17, 2017

 

  109提问:Question: Will this doorbell connect to my Echo Show?

 

 

Answer:I doubt it but can’t say for sure since I don’t have an echo show however, there’s a lag of about 5 to 10 seconds so I wouldn’t recommend it. Good luck!

By Sakalo on December 30, 2017

 

 110提问:Question: Does this video doorbell have the capability to download the app onto more than 1 phone?

 

Answer:yes, of course, you can download the app on Android and iOS phones, and if you want to monitor with two or more devices at the same time, please follow this video to operate: https://www.youtube.com/watch?v=Pdj13qsVDnc Thanks!

on January 16, 2018

 

 111提问:Question: can if use wifi connection 2.4 or 5.0

 

Answer:Cannot use 5.0 and any wifi that is 5.0 will not show up in the settings for you to choose from

By Chingaso on December 10,

 

 112提问:Question: I’ve had four computer geeks trying to get it to work. I think it’s defective. Now what?

 

 

Answer:I bought one and I had to send it back because it did not work .

By Iosif Fechete on December 2, 2017

See all 5 answers

 

 113提问:Question: Not able to change any settings from Android App – once change is made, the app reported “disconnected” from unit and asking for admin pw ..

 

Answer:I have an iPhone so I’m not much help, however perhaps start over and uninstall app, reset the doorbell, then reinstall the app and then restart phone and then try adding in your settings. Sometimes there’s a minor glitch in any software install.

By Jennifer belanger on January 26, 2018

 

 

114提问:Question: Además debe estar instalado un timbre o no ?

 

Answer:yes, you need to install it on the wall, thanks!

on December 21, 2017

 

115提问:Question: Do i have to be conected to the same wifi to have live video, or i can have live video without be in home?

 

Answer:you can use your own internet, just make sure that the cell phone has matched with the video doorbell. Thanks!

on December 4, 2017

 

116提问:Question: Can I use my existing doorbell wires? Is it easy?

 

 

Answer:Yes, you can refer to Ring doorbell video, and we’re making a video for reference, it will post soon

on October 25, 2017

 

117提问:Question: it seems to take a long time for my phone to connect the doorbell after someone rings. I have very high speed wifi. Any suggestions?

 

Answer:No, I returned mine.

By Jon M. on December 19, 2017

other words is it easy to remove

 

 118提问:Question: I have a Ring video doorbell, but it need to pay fee for cloud storage, so i want to change a new doorbell camera, does this one is free for data stor

 

 

 

Answer:This video doorbell is storage with micro SD card, and it is loop recording, so you don’t worry another fees.

on November 2, 2017

 

119提问:Question: can it be seen on more than one phone

oA

 

nswer:Yes, this video doorbell can be viewed on 4 devices at the same time. Enter to the moniter interface, then click the share icon in the upper right corner, enter to your admin password, then the QR Code will be shown., other phone scan it by ToSee app, then it adds successfully

on November 10, 2017

 

120提问:Question: If the dorbell is hardwired what are the batteries used for and will the unit work without them? Will they stay charged with hardwire or external?

 

Answer:this video doorbell can work alone with the batteries, if you don’t want to use the batteries, then it also support hardwired input, but please make sure that it is AC 14-24V input, because the doorbell has no adapter, thanks!

on February 2, 2018

 

121提问:Question: If i want too hook this up to my mains power does it support 240v ac, as ive just purchased but im in australia 220/240 v not uda 110v ?

 

Answer:this video doorbell only support 16~24V AC input, thanks!

on December 11, 2017

 

 122提问:Question: Is the app called tosee? i can’t find it on my iphone. can this doorbell be used with an iphone?

 

oAnswer:Yes, the app name is “ToSee”, I can find it on my iPhone 6S, could you please contact us via Amazon message center as soon as possible? We will help you to solve the problem, thanks!

on November 5, 2017

 

 123提问:Question: Answers here indicate if you use existing doorbell wiring for power, the unit requires 8-24v. Is this correct? Most home wiring provides much more.

 

 

Answer:yes, so you need to install a adapter, thanks!

on January 2, 2018

 

124提问:Question: Is this suppose to record a clip each time there is motion or rings? Thanks.

 

oAnswer:Yes, there has a record on messge if the doorbell camera detect the motion or get a ring, and your cell phone will get a notification when this happen occur.

on November 15, 2017

 

125提问:Question: what is the best way to have the existing door chime to work?

 

Answer:You have the wire it thru your existing but when we did it kept setting it off randomly non stop. So we had to get a plug in remote door chime that goes with this product.

By Amazon Customer on January 24, 2018

 

 

126提问:Question: Can i mount this inside my front door? Can it work behind a screen door?

 

 

Answer:Yes, you can install this doorbell camera at anywhere without rain, but please make sure there has wifi.

on October 25, 2017

 

 

 

 

 127提问:Question: does it come with its own chime? i just returned one doorbell from another company i thought it was great till it stopped working i will try thisoAnswer:No, this one does not include doorbell chime in one package, but if you add the video doorbell and doorbell chime to wish list and pay for them at the same time, then the chime will be free

on November 5, 2017

 

 128提问:Question: Let’s say i want to fully replace existing 2-wire doorbell, does this unit rings the existing ‘analog’ doorbell and the phone app?

,

 

 

Answer:Yes, whether this video doorbell is AC input or battery power, the phone app will work, but please make sure the voltage is 5V AC

on October 31

129提问:Question: can it work in New York winter?

 

 

 

Answer:Sent back , could not get though app menu to set up, poor S/W. Many other had same problem

By Dan on January 22, 2018

See all 3 answers

 

130提问:Question: Do i have to choose between my home network and tosee? if not how do i configure it so access both at once?

 

Answer:you need to choose tosee network firstly, then choose your home network nextly. If you don’t know how to connect it, please click the “Help” on APP, there are steps to guide you, thanks!

on December 4, 2017

 

131提问:Question: I keep getting notified that there is motion detected when there is not anything on the camera. Anyone have a suggestion on what is going on?

 

Answer:i cannot answer tthis qestion because i returned it.

By grannie on January 7, 2018

 

132提问:Question: Are there two ways to install this? 1. With batteries 2. Hook up to old doorbell wires for power?

 

Answer:Yes, this video doorbell support these two ways to install, but please make sure the AC in put with AC 8~24V, thanks

on November 24, 2017

 

 

 133提问:Question: everytime I click playback it says no SD card preinstalled. how do I activate playback?

o17,

 

Answer:Dear friend, please contact us as soon as possible, our techonogy team willassist you with this problem, thanks!

on November

 134提问:Question: Can this bell work on 240 V power supply? Is there a built in transformer ?

 

 

oAnswer:This video doorbell has no transformer. please make sure the voltage is 14-24V AC input, thanks!

on November 29, 2017

 

 135提问:Question: Can i turn off the motion detector feature? if so, how do i do so? our american flag is constantly setting it off.

 

 

oAnswer:Yes, going to the Device Dashboard clicking on Motion Detection Sensitive, the default is 10 seconds, please move to left, then it will be turned off

on November 15, 2017

 

136提问:Question: I can see the camera or video without wifi ?

 

oAnswer:No. It must be connected to WiFi

By Richard Steffen on January 8, 2018

See all 3 answers

 

137提问:Question: The sd card is the same as cell phone

 

 

Answer:this video doorbell supports micro sd card, thanks!

on December 21, 2017

 

138提问:Question: What is the optimal installation height? Normal doorbell height? Looking for range of vision.

 

 

Answer:If you want to see the ground near the door to see packages, you should mount a bit lower. You can use some duct tape and experiment with what works for you. Just do all the electronic and network stuff before you mount.

By Dicmicaz on December 21, 2017

 

139提问:Question: is this item waterproof?

 

Answer:no, this video doorbell is not waterproof, please install it where there is no rain, thanks!

on January 3, 2018

See all 4 answers

 

 

140提问:Question: Wont connect to the internet

 

Answer:I could never get mine to work I just put on my work bench and take the loss it’s not worth the distress, it’s like most of them it’s hit or miss just more junk.

By Tony P on January 27, 2018

See all 5 answers

 

141提问:Question: I’ve got everything working but after wiring it up my indoor chime in the house won’t ring when the doorbell is pushed.

 

 

 

Answer:sorry, because this video doorbell only support to connect the wireless doorbell chime, and the frequency is 433Mhz , thanks!

on January 16, 2018

 

142提问:Question: Mounting with tape or screws?

 

 

Answer:you need to mount this video doorbell with screws to prevent it from being stolen, thanks!

on December 8, 2017

 

 

143提问:Question: can the view be rotated from landscape to portrait?

 

Answer:i dont know i never recived my Homscam IN THE MAIL

By rozena moore on February 15, 2018

 

144提问:Question: where is the qr code

 

Answer:this video doorbell app has been printed on the packing box, and if you want to know how to share users, this video will help you, https://www.youtube.com/watch?v=Pdj13qsVDnc thanks!

on February 5, 2018

 

 

145提问:Question: The main page of the Tosee app shows a live image and has two options at the bottom: p. When playback is selected a note appears, aaa“

 

Answer:Dear friend, could you please contact us as soon as possible? Our techonogy will assist you with this problem, thanks!

on November 21, 2017

 

146提问:Question: will the unit save the programming while I change the batteries?

 

oAnswer:yes, you can change the batteries one by one to keep the doorbell run, thanks!

on January 25, 2018

See all 4 answers

 

147提问:Question: I am having difficulty downloading to android phone. Any tech help?

 

 

 

 

 

Answer:Which step did you have difficulty when you download the app? Can’t find it the “Tosee” app? Or can’t install it to your mobile phone? Please send us an email, we will assist you with this problem, thanks!

on February 2, 2018

 

 

148 提问:Question: how long do the batteries last for this doorbell camera?

 

Answer:This video coorbell works regularly for 4-8 months, but if there is no traffic front the door, then it’s standby time is more than 1 year.

on October 13, 2017

 

 

 149 提问:Question: It says you can plug into house power. Is it true? And do you have to pay for the App?

 

Answer:The app is free. Not sure about using house power, I am using the rechargeable batteries.

By Anita on November 13, 2017

See all 3 answers

 

 150提问:Question: my wife uses a small tablet and I have a iphone s6. can we operate this doorbell with these devises?

 

oAnswer:yes, please click the share key, follow the steps to setup, then there will show a QR code, other devices will be authorized to get shared by scan it on ToSee app, please make sure that it can add up to 4 devices, thanks!

on December 25, 2017

 

 

151提问:Question: How do you know when the batteries are fully charged, or are getting low. I can’t find the battery indicator on the app.

 

 

Answer:There is no such indicator on any page of the app

By Chingaso on December 10, 2017

See all 2 answers

 

 

 

152提问:Question: I can’t find the app on Google play!

 

oAnswer:https://play.google.com/store/apps/details?id=com.tocoding.tosee

 

Try this, the app is called tosee and is by company tocoding.

By Benjamin Begaud on January 18, 2018

 

 

153提问:Question: does this also connect to existing door bell (lighted or non lighted) ?

 

 

Answer:Yes, this doorbell support hardwire powered, AC input (8-24V)

on November 21, 2017

 

154提问:Question: how and where do you put in memory card?

 

oAnswer:The SD card was been put in a very secret place, you need to remove two brackets and find the card slot on the lower left corner of the circuit board, thanks!

on December 4, 2017

 

155提问:Question: Can more than one cell phone be connected to the doorbell?

o

 

Answer:Yes, enter to Monitor interface, and find the share icon on app, you can find there has a QR Code, and other device need to scan it to obtain authorization. One admin can share it to 7 devices. Thanks, hope it is helpful to you!

on November 7, 2017

 

 156提问:Question: Wont connect to the internet even when held right next to router, red light flashes. How do we troubleshoot?

 

Answer:Please reset the doorbell camera firstly, and next delete the device and add again. Please make sure the WiFi signal is good, thanks! If it still connect failed, please feel free to contact us, thanks!

on November 15, 2017

 

  157提问:Question: I want a video doorbell about 10 feet from the doorbell at my front door (other side of gate)…is this possible w/this doorbell?

 

Answer:Yes, this video doorbell detection range is 3m(about 10 feet)

on November 15, 2017

 

 

158提问:Question: Can the SD card be replaced with a larger one?

 

oAnswer:Yes, you can replace the SD card by yourself, if you can’t find the sd card slot, please feel free to contact us, we will send you a picture to guide you. But this video doorbell is loop recording, so It doesn’t make any sense to replace with a larger one. Thanks!

on November 13, 2017

 

 

159提问:Question: how to contact the seller about this product

 

 

 

 

Answer:because I cannot give you email address here, but you can contact us at there: https://www.youtube.com/channel/UCbu0l0YzDyaceja_9ggf8fA/videos This is our YouTube website, if you have any probelm, welcome to contact us at any time, thanks!

on January 16, 2018

 

160提问:Question: What Sd card is use

 

Answer:this video doorbell supports micro sd card, thanks!

on December 21, 2017

 

 

161提问:Question: does this work in cold weather areas, particularly below freezing? (i’ve seen on similar products they DON’T work below freezing temps.)

 

Answer:This video doorbell’s working temperature is -4℉~104℉, so you don’t worry about it.

on November 2, 2017

 

 162提问:Question: does this doorbell ring

 

 

 

 

 

 

 

 

 

 

Answer:yes, when you ring doorbell, then it will ring on the doorbell and your mobile phone will get a notification like incoming call, thanks!

 

Answer:this video doorbell can be fixed by a bottom screws, do you see it?

 

163提问:Question: How big is the sd card?

 

 

Answer:this video doorbell comes with a 8G internal micro sd card, it is loop recording, thanks!

on December 21, 2017

 

 164提问:Question: Does this work with Samsung SmartThings?

 

Answer:I dont nou

By Iosif Fechete on December 31, 2017

 

 

165提问:Question: how do I get my bell to stop chimeing when know one is there

 

Answer:I have not had my doorbell installed yet. I suggest you go online and contact Homscam directly with your question.

By Mary A Harnish on December 28, 2017

 

 

166 提问:Question: I’m confused. can i just hard wire this without ever needing the batteries? or do i need the batteries for this to work?

 

 

Answer:Both of the way is ok. Please wait for some days, we will post an instructions video on listing page. And you can search a video on YouTube by searching Homscam video doorbell. Thanks!

on November 27, 2017

 

167提问:Question: Does the camera show color picture/video in the daytime? I know it is black and white with ir.

 

 

Answer:yes, it is colorful image in the daytime

on February 5,

168提问:Question: Can this unit auto record to the Sd card if its sensor detects motions

 

oAnswer:Do not know gave it as a gift

By Amazon Customer on February 17, 2018

 

169提问:Question: The main page of the tosee app shows a live image and has two options at the bottom: p. when playback is selected a note appears, “no sd card instl

 

Answer:Could you please cotact us as soon as possible, our techonogy will assist you with this problem, thanks

on November 21, 2017

 

170提问:Question: is this video doorbell sun and weather proof? Ours will be installed in direct sunlight with no overhang to protect from rain.

 

 

 

 

Answer:Sorry, this video doorbell is not weatherproof, because the mic interface is on the doorbell camera’s surface, so you need to install it on the area without rain.

on October 11, 2017

 

    171提问:Question: The batteries come both “flat top” and with a dimple. Which version is required for this doorbell?

 

Answer:This doorbell camera requires “flat top” battery

on October 31, 2017

 

 172提问:Question: When viewing the list of all recordings on the sd card, some are labeled “online”. why do they appear and what do they mean?

 

Answer:when you click to the APP’s monitor interface, the doorbell starts record, this section of information generates the file as “online”

on December 8, 2017

 

 173提问:Question: Does it need wifi?

 

Answer:Yes, this video doorbell need 2.4GHz Wifi

on November 29, 2017

 

 

174, 可以接AC吗

 

 

 

Answer:Yes, this video doorbell can work without battery, but please make sure the voltage in the 8 ~ 24V with AC input. And it also work with 5V input by USB cable

 

 

175 提问:Question: Many complaints when users tried to playback videos, either a “no sd card preinstallled” or “select note” error occured. Major bug? Any solution?

 

Answer:Yes, we are ready to replace these SD card, the new one is 16G, so this problem will be solved as soon as possible, thanks!

on November 24, 2017

 

176 How can I replace the sd card?

 

提问:Question: the device doesn’t have QR Code in battery area to add another phone. Ideas?

 

Answer:Dear friend, you enter to the moniter interface, then click the share icon in the upper right corner, enter to your admin password, then the QR Code will be shown.

on November 9, 2017

 

 178 提问:Question: does this video doorbell come with batteries?

 

Answer:yes, this doorbell camera comes with two 18650 batteries, and the total battery capacity is 5200mAh, please charge it for full 24hrs at first use, and please tear off the insulation paper before use, this is the reference video: https://www.youtube.com/watch?v=dr08TImeWNI

on January 10, 2018

 

 

179 提问:Question: Can this doorbell be wired up to the original doorbell chime?

 

oAnswer:If your doorbell chime’s frequency is 433Mhz, then it’s ok. And if you want to get more indormation, please feel free to contact us via Amazon message center, thanks

on October 31, 2017

 

 180 提问:Question: If someone breaks into your house, can’t they just steal the doorbell and then they will be taking the “built in 8G memory card”? Is there app record?

 

 

Answer:yes, the video doorbell will record the videos, and you can click to playback to watch it, if you want to save it, just please click the “Record”, then the videos will be saved to your phone’s photos, thanks!

on January 25, 2018

 

181提问:Question: Has the chime been added for this product? Will it require us to buy a different model or be included on this model 720P?

 

 

Answer:Yes, you need to buy them together at the same time, and the chime is free now. because the doorbell package not include it. Thanks!

on November 3, 2017

 

182 提问:Question: What are the best 18650 battery brand recommended for this videos door bell?

 

Answer:There is no recommend brand, but maybe you can go to store or amazon to buy batteries, that would be great

on October 25, 2017

 

183 提问:Question: how many phones can be added?

 

oAnswer:this video doorbell can be shared to 4 devices, so you can view live video at the same time. But please note that this is sharing rather than adding

on November 24, 2017

 

184提问:Question: How do I add a secondary user to the app?

 

 

Answer:Good question. When you find out let me know. Okay

By Walter E Blair Jr on January 16, 2018

 

185 提问:Question: Can you store the recordings

 

 

oAnswer:You can remove out the sd card and record it on computer, thanks!

on November 29, 2017

 

186 提问:Question: Can you access the video through programs like Blue Iris, or other home security software and still use the app when needed?

 

 

 

Answer:Sorry, this video doorbell doesn’t support this function, you can accress the video only through the mobile APP.

on November 8, 2017

 

 187提问:Question: I have two locations on my house i would like to mount these. Will the app be able to hqndle two bells simultaneously?

See all 4 answers

 

Answer:Not installed yet

By michael klein on November 18, 2017

 

188提问:Question: What sim card do i get for this? is it a micro 8g card?

 

Answer:this video dorbell supports max 32G micro sd card, thanks!

on December 25, 2017

 

 

189 提问:Question: How is SD card removed

 

Answer:The SD card slot is in a very secert place, you need to remove two brackets, the card slot in the lower left corner of the circuit board, thanks!

on December 4, 2017

 

 190 提问:Question: The tosee app version 2.1.5 says multi-person viewing but i can only see the camera video on one device. how do i view on multiple devices?

 

 

Answer:Find the Monitoring interface on app, you can find there has a QR Code, and other device need to scan it to obtain authorization. One admin can share it to 7 devices. Thanks, hope it is helpful to you!

on October 17, 2017

 

191提问:Question: I like to see an installation video?

 

 

 

 

Answer:If you want to get more details, please send us an email, we will made an easy video for you, thanks!

on January 29, 2018

 

 

 

192 提问:Question: Will the app notify me and show video if I am away from home or out of the country, if it detects someone at the door?

 

Answer:Yes, but please make sure that your home has wifi, and your cell phone has internet, thanks!

on December 4, 2017

 

193 提问:Question: I can’t get the battery cover off

 

Answer:Could you please try again? And thanks for your advice, we will improve it as soon as possible!

 

 194 提问:Question: Does this use regular double a rechargeable batteries? And if so what milliamp hour is recommended?

battery

 

 

Answer:There has no recommended batteries, because the battery capacity is bigger, the longer the working time. And please make sure that it is 18650
195提问:Question: Can I view the live video on my desktop computer?

 

Answer:I did not try to load on my lap top

 

196提问:Question: Typical usa doorbell wiring is 10-20 v, but it was noted this unit requires 5v. does that mean it cannot work directly with usa wiring?

 

Answer:Yes, this video doorbell can work without battery, but please make sure the voltage in the 8 ~ 24V with AC input. And it also work with 5V input by UAB cable

on November 1, 2017

 

 

 

 

 197提问:Question: is anyone able to get it to work with doorbell hardwire only?

 

 

oAnswer:Does there has some problems with hardwire? If yes, could you please contact us as soon as possible? Our techonogy tem will help you, thanks!

on November 17, 2017

 

198提问:Question: Can I have door bell wire installed and leave batteries in?

 

oAnswer:yes, you can leave batteris in and it will keep charging

on February 2, 2018

 

 199提问:Question: will cars passing on steet on font of your house activate motion detection ?

 

 

oAnswer:If you buy this produce make sure that you get batteries and a charger first. This product does not come with battiers. The motion detection is real sensitive, will have to be toned down.

By Timothy Groves on November 10, 2017

 

 

200提问:Question: what is the largest sd card you can use?

 

Answer:This video doorbell support the largest storage is 32G, thanks

on November 21, 2017

 

 

 

201 提问:Question: Do i have to be on my wi-fi to view or can i view it remotely?

 

oAnswer:you can view it by your mobile phone’s internet, this doorbell supports wifi or mobile network, thanks!

on December 28, 2017

See all 2 answers提问:Question: Can i change batteries for longer life

 

 202提问:Question: Does it come with battery pack?

 

oAnswer:No it doesn’t

By Amazon Customer on December 27, 2017

See all 4 answers

 

203提问:Question: Does this doorbell camera record video?

 

 

 

 

Answer:Yes. Each time their is a motion of live view is activated. You can delete expired videos on app. This video doorbell let you never miss a visitors.

on October 11, 2017

 

 

 204提问:Question: Does this video doorbell, including video and audio, work without cloud storage?

 

 

Answer:This video doorbell works fine with video and audio, but it not support cloud storage. It has 8G memory storage with loop recording.

on October 13, 2017

 

 205 提问:Question: If you power this with batteries does it still chime in your house when the door bell is rang?

 

Answer:Yes, just please make sure the video doorbell has matched with the doorbell chime, thanks!

on December 4, 2017

 

206提问:Question: Does it send SMS alerts to your phone when you are away from home?

 

oAnswer:Yes it sends an alert from the app to your phone even if your not home. You can also talk to the person at the door through the app

By Amazon Customer on January 8, 2018

See all 3 answers

 

 207提问:Question: where is the share key? I want to share it to my wife’s phone

 

 

 

Answer:we made a video and upload to YouTube for how to share it, please reference it : https://www.youtube.com/watch?v=Pdj13qsVDnc

on January 10, 2018

 

 208 提问:Question: In Kristen’s review she mentioned “output line power supply”. Is this where you can power it by the doorbell wiring instead of batteries?

 

 

oAnswer:No…i Tried 2 different doorbells and neither worked with my 18v doorbell wiring. The manual states that doorbell wiring will charge the batteries only.

By hrpuffnstuff on November 17, 2017

 

 209提问:Question: Why does it say no sd card when i try to check the past recording didnt say that before

 

 

Answer:maybe the sd card was broken, pls send email to us, our customer service team will assist this problem, thanks!

on December 21, 2017

 

210提问:Question: Does anyone have details on how to connect the chime? Thank you!

 

Answer:Yes, please follow the following steps to connect:

1. Press the Backward or Forward button on the chime to choose your favorite melody

2. Press and hold down the Volume button on the chime for 5 seconds, until it makes a “Ding” sound and the receiver indicator flashes (that means the doorbell entered into the Paring … see more

on November 17, 2017

 

211提问:Question: How much do i need to pay going to canada?or do u have product here in canada that i can buy same as this

 

 

Answer:can you order it at Canada address?

on January 8, 2018

 

212提问:Question: Is this wireless doorbell camera?

 

Answer:Yes, it is a true wireless video doorbell and powered with two 18650 batteries

on October 31, 2017

提问:Question: Settings screen

213提问:Question: How do you retrieve and save the information on the sd card?

 

Answer:It is a Christmas gift. It hasn’t been opened yet.

By Robin on December 3, 2017

 

 

 

 

 214提问:Question: Does this support standard such as rtsp? if so you will sell many of them, if it is non-standard it is junk just like ring.

 

Answer:Works ok but slow response! I normally received notification at least 4-8 mins after it detected motions ! ;(

By Amazon Customer on November 30, 2017

 

  215提问:Question: How many Homscam door bells can I install around my house to work with same smart phone? I am looking to get 3 or 4 for each entrance.

 

 

Answer:yes, you can add up to 8 doorbell with same smart phone, thanks!

on February 13, 2018

 

 

216提问:Question: Can I turn off the motion detector? I only want my phone to be notified when someone presses the doorbell

 

 

Answer:yes, you can trun off this function, please adjust the motion detection sensitivity to the left, then it will be turned off, thanks!

on January 25, 2018

 

 

217提问:Question: How do you connect to our current indoor wireless doorbell so it will chime inside as well as on the phone?

 

Answer:Don’t know; it arrived DOA and I did not reorder.

By gardner on December 26, 2017

 

on November 7, 2017

 

 

218提问:Question: Is this video doorbell powered by battery? if yes then how long the battery last?

 

 

Answer:Yes, this video doorbell has two power supply methods, AC input or battery. And you need to buy two 18650 batteries, regularly last 4-12 months

on October 11, 2017

 

219提问:Question: Can the video be quickly and easily captured and retreived?

 

 

Answer:No … it’s hit or miss for getting a notification quickly and may or may not store the video for retrieval

By ed on November 27, 2017

 

220提问:Question: Can i charge the batteries with my Panasonic eneloop charger??? If no how can i charge

 

Answer:there has a usb port on the back of video doorbell, you can charge the batteries directly by usb cable, thanks!

on January 25, 2018

 

 

221  提问:Question: I live where it gets very cold in the winter. Will the cold effect it?

 

Answer:It’s been in the teens and 20s here and it’s been great!

By Amazon Customer on February 2, 2018

See all 4 answers

 

222提问:Question: What is best way to initially charge the batteries? And how long does it take to charge first time?

 

Answer:Please charge it about 24hrs at first time. And you can charge it directly through USB cable, because there has a usb post on the back of this video doorbell. Thanks

on November 27, 2017

 

 223提问:Question: Will this doorbell detect movement of a cat?

 

 

 

 

 

 

nswer: No, this video doorbell is PIR motion detection, that means it only detect human body. Thanks!

on November 13, 2017

 

224提问:Question: what is the meaning of Two-Way Talk and Video? how to operate two way video?

 

 

Answer:That means two-way audio, and one way video, thanks!

on November 29, 2017

 

225提问:Question: why is the light flashing red and won’t connect to the app?

 

Answer:Because red flash means the doorbell is waiting for connecting to internet, so it cannot connect to app

on October 25, 2017

 

226提问:Question: It says that this is a pir motion detector, however, i am continually getting notifications due to cars driving by. low won’t even work.

By Amazon Customer on December 12, 2017

 

oAnswer:Yes we get the same thing with the wind. It is very annoying because you can’t turn off notifications for motion. If you turn it off you don’t get ring notifications. Super annoying

 

227提问:Question: if you buy the plug in chime, can it run just on batteries

 

 

oAnswer:No, it must be plugged in to a 120v outlet.

By Bob J on November 21, 2017

 

提问:Question: how long battery life ?

 

Answer:Battery life depends on a variety of factors – the most important being usage. if it works 15 minutes every day, then it can be used for 6-8 months with two 18650 batteries (6200mAh), thanks

on November 15, 2017

 

228 提问:Question: If I removed my existing doorbell button and connected this doorbell to existing wire, would it ring the existing chime when the button is pressed?

 

 

Answer:no, this video doorbell cannot work with the existing wire doorbell chime, it just support wireless doorbell chime with frequency 433Mhz , thanks!

on January 18, 2018

 

229 提问:Question: Do you cam ave any Adjust angel mount ?

 

Answer:Sorry, this video doorbell has no angel mount

on February 5, 2018

 

230 提问:Question: If connected to existing 10-20V wiring, Does it still need the batteries? Can it work without batteries?

 

Answer:Yes, this video doorbell can work without battery, but please make sure the voltage in the 8 ~ 24V with AC input

on November 1, 2017

2017

 

231提问:Question: How do i connect to my internal doorbell chime – not just to my phone (i cannot find a way to contact customer service)?

 

 

Answer:i return them in the same box that you sent to them to me.

By Mark Goetz on December 28, 2017

See all 4 answers

 

232提问:Question: If I purchase 2 of them can I have a different chime for the front door and back door? Will it work with 2 doorbells?

 

 

Answer:One Chime can be connected with two video doorbell. Thanks!

on November 29, 2017

 

 233提问:Question: Is there a way to adjust the volume of the intercom? I can hear my visitors, but they can’t hear me. My microphone is enabled.

 

Answer:Can you hear the “Ding-Dong” voice when you ring the doorbell? If yes, you back to the main page in the APP firstly, and then click into the monitoring interface, then it will be ok, thanks! And if you still have another product, please contact us via Amazon message center as soon as possible, thanks!

on November 28, 2017

 

 234提问:Question: Is there a monthly fee for the service or app?

 

Answer:No, the app is free forever.

on November 15,

  235提问:Question: Can you view the footage whenever you want? Or just when someone rings the bell?

 

 

Answer:Whenever you want

By Peggy on December 22, 2017

See all 3 answers

 

 236提问:Question: se suonano al campanello e io sono fuori cada,mi arriva la notifica?posso parlare e vedere anche se sono fuori casa?

 

 

Answer:yes, if someone ring the doorbell, then the doorbell will send you a notification like a incoming call, and you can talk to your vistors even you are not home, thanks!

on January 18, 2018

 

 237提问:Question: besides the doorbell camera, does it detect motion on the front porch?

 

 

 

Answer:Yes, this doorbell camera has a motion detection function, the range is 5m. Hope you like our video doorbell. Thanks

on October 19, 2017

 

238提问:Question: Can this be hard wired instead of battery powered?

 

Answer:Yes, this video soorbell support hard wired powered, but please make sure it is 8~24V AC input. Thanks

 

 239 提问:Question: How do I delete older videos from my phone?

 

 

 

 

oAnswer:Update, installed the unit this weekend. The icon on your phone will show the amt. of motion detections (the little red icon in the corner similar to the amt of messages you have on an email acct.)

i believe these are not saved on the hard drive, ours showed 18 alerts. I shut down and restarted the phone and they appe… see more

By Stephen P Tipsword on January 8, 2018

See all 4 answers

 

 240提问:Question: Does the camera send video to the phone app through your server or this is peer-to-peer connection?

 

Answer:Yes, when the video doorbell detect the montion, then it will send an alert to your phone with a video, thanks!

on December 29, 2017

 

 

 241提问:Question: after connecting to my wi-fi I tryed to pull up video and it says note: no sd card installed. WHY?

 

 

Answer:maybe the SD card is not inserted well, but please send a message to us to help you check it, thanks!

on December 11, 2017

 

242提问:Question: Where is the sd card and how do i remove it

 

 

Answer:the 8G SD card has been inseted into the doorbell before shipping, the card slot is on the circuit board of the doorbell, if you want to see where it is, please contact us via Amazon message center, we will send you a picture, thanks!

on November 15, 2017

 

 

 243 提问:Question: Does this work with an amazon fire tablet?

 

 

Answer:sorry, this doorbell camera does not work with amazon fire tablet

on January 10, 2018

 

 244提问:Question: Can you buy multiple doorbells (front and back door) and view both on one phone set up?

 

 

 

 

Answer:I don’t know i only have one at the front door

By mhowell723 on December 5, 2017

 

 

245提问:Question: The unit appears to be easily removed for battery replacement. What’s to prevent a thief from walking away with it?

 

 

 

Answer:there has a bottom screws to fix it, so you don’t worry about it, thanks!

 

246提问:Question: how to connect the doorbell?

 

 

Answer:we made a video and upload to YouTube for how to connect the doorbell, please reference it : https://www.youtube.com/watch?v=ITNw7TLPwLM&t=1s

on January 10, 2018

 

 

247提问:Question: Is there a certain mAh I should look for when buying backup batteries?

 

Answer:yes, the battery is 2600mAh, two batteries is total 5200mAh, thanks!

on January 2, 2018

 

 

 248提问:Question: Do i need to buy anything else if i want to install with the existing door bell wires ??

 

oAnswer:I would consider buying the accessory doorbell add on… Using the existing wires will cause your old doorbell to stop working. Your phones/tablets with the app will ring too.

By Vincent Macaluso on January 22, 2018

See all 3 answers

 

249提问:Question: Will pushing the video doorbell button sound my existing doorbell chime? If not, how can this be fixed to sound the doorbell in the house?

 

Answer:As is it won’t chimethroughout the house but it is pretty loud plus it will chime on your phone. A coupon comes in the box to buy a plug in chime for your house.

By Cocoa on January 18, 2018

See all 3 answers

 

250 提问:Question: I have a long delay from time motion detected or bell rung, i can walk in the house and take off jacket before getting alert is that normal

 

Answer:I have same problem, also lost of empty alarms door bell rings for motion which is not there. This door bell works only when we can answer to it at home not when we’re away.

By Amazon Customer on November 5, 2017

See all 3 answers

 

 

 251提问:Question: Can this door bell camera run on just batteries?

 

oAnswer:Yes, it comes with two rechargeable batteries even though it is not listed in the description. However these batteries are not standard sized, so make sure you have a charger for them. I would recommend a second set so you can have one charged to swap out when they run low. I have had mine installed for 30 days and … see more

By Kevin Louderback on January 16, 2018

 

 

252提问:Question: Of the 2 bought, neither works with my 18v doorbell wiring only. Is anyone able to get this doorbell to work with doorbell wiring and no battery?

 

Answer:Could you please contact us as soon as possible? Our techonogy will help you to solve this problem, thanks!

on November 17, 2017

 

253提问:Question: I have a samsung s7 active and cant find the “to see” app. Any reason why?

 

 

Answer:I found it on the same phone, probably you didn’t change your setting to allow all the apps

By Amazon Customer on December 24, 2017

 

 

254 提问:Question: Will this product work with any wireless chime?

 

oAnswer:Nope, this video doorbell only compatible with 433Mhz frequency doorbell chime, thanks!

 

255提问:Question: Will this work on my windows 10 computer? can it be wired into my existing door bell?

 

 

Answer:Yes, this video doorbell replace your existing doorbell by hardwire, but it doesn’t support windows system. Thanks!

on November 28, 2017

 

256提问:Question: Will the App work with 2 or more of the video doorbell units?

 

 

Answer:Yes, one APP can add up to 4 video doorbell, thanks!

on December 4, 2017

 

257提问:Question: If we hardwire your unit into our existing doorbell wiring, does the chime still work? We want to be able to hear it in the house as well.

 

oAnswer:You can use our Homscam doorbell chime, it is wireless, then you can hear it in the house. Thanks!

on November 28, 2017

 

258提问:Question: Can you install more than one, and sync them both to the app?

 

 

Answer:I don’t know if it is possible to do it. I ended sending it back because, first it wouldn’t connect to the app and second, it didn’t have the SD card capability as advertised. It was junk in my opinion.

By Bob on November 4, 2017

 

259 提问:Question: Does the unit automatically record a video clip (say 15 seconds) to the TF card every time motion is detected? Someone said that it does not.

2017

 

oAnswer:Mine does

By Amazon Customer on February 4, 2018

See all 3 answers

 

260 提问:Question: Where is the sd card

 

Answer:please remove the doorbell’s back cover, then you will see the circuit board, the sd card slot is on there, please find carefully. thanks!

on December 21, 2017

 

261提问:Question: Does the bell has to be pushed to work

 

Answer:No, it’s motion sensor will send your Phone an alert when it detects movement

By dea3402 on February 17, 2018

 

 

262提问:Question: Support rtsp streaming and onvif (access the camera from 3rd party app)?

 

 

Answer:Sorry, this video doorbell can not support these softwares

on November 28, 2017

 

263提问:Question: What is the furthest this doorbell can be placed away from the router?

 

Answer:Wifi distance: about 20 meters, depending on the work environment and the wireless router

on December 4,

 

264 提问:Question: The main page of the Tosee app shows a live image and has two options at the bottom: playback and. When playback is selected a note appears, “

 

 

Answer:Dear friend, could you please contact us as soon as possible? Our techonogy will assist you with this problem, thanks!

on November 21, 2017

 

265  will not save sensitivity after logging in?

o

 

 

Answer:Yes, this video doorbell will save the motion detection sensitive after logging in.

on November 17, 2017

 

266 提问:Question: Does this come with an SD card?

oAnswer:Yes it comes with a 8 gb sd card already installed.

By Amazon Customer on November 9, 2017

 

 

 267 提问:Question: how do you match the viedo doorbell with the doorbell chime

 

Answer:The following is the connecting steps:

1, Press Forward or back button to choose your favorite tune, the doorbell playing is the tune selected.

2, Hold volume button for 5s until a chime is heard and blue LED indicator is flashing. … see more

on December 9, 2017

 

268 提问:Question: I want this for at our condo rental. Does this make noise when it registers somebody there outside as noise would be an issue for neighbors

 

Answer:This video doorbell has no noise, there only have a “Ding-Dong” voice when someone ring the doorbell, thanks

on November 24, 2017

 

 

269 提问:Question: If someone stole the sd card because they saw they were being videotaped, does the app have the capability of saving the footage it took?

 

 

Answer:The app cannot save the video, but the sd card was put in a secret place, nobody will find it unless someone breaks the doorbell camera. If you want to know more information, pls feel free to contact us, thanks

on November 1, 2017

 

270 提问:Question: I don’t have a smart phone or android one. just a basic flip phone. can i use this video doorbell with my 10″ android tablet? i have wifi in the house

 

 

Answer:Yes!

By Andrew B. on January 5, 2018

See all 3 answers

 

271 提问:Question: The main page of the Tosee app shows a live image and has two options at the bottom: playback and. When playback is selected a note appears, “

 

 

Answer:Dear friend, could you please contact us as soon as possible? Our techonogy will assist you with this problem, thanks!

on November 21, 2017

 

 272 提问:Question: Does it work with 5 ghz wifi

 

 

 

 

oAnswer:No.i use it on the 2.4. I have a dual band router.

By paul attwood on December 31, 2017

See all 3 answers

 

273 提问:Question: how do you install this?

 

 

Answer:slide backplate off, install batteries (not included), download their app, make sure you can view the camera via the app, screw the backplate onto wherever you want to mount the camera, slide camera onto backplate, sit back and enjoy the 21st century.

By Steve on November 26, 2017

 

274 提问:Question: what app do i need for android phone?

 

Answer:An area where there is no traffic (passing cars). Will never recommend this item to anyone

By carlos mancilla on January 23, 2018

 

 

275 提问:Question: Installing this doorbell and connecting the existing two wires, will this power the doorbell or do you still need batteries?

 

 

Answer:yes, you can install the doorbell camera by existing two wires, no need batteries. Thanks

on January 16, 2018

 

276 提问:Question: when playback is selected from the main page of the app a note appears, “no sd card instlled.” i thought the device comes with a 8g sd card installed

, 2017

 

 

 

 

 

Answer:Could you please cotact us as soon as possible, our techonogy will assist you with this problem, thanks

on November 21

277提问:Question: Why does it take so long to connect once I click on the device to view live? Once connected I have no issues.

 

 

 

 

Answer:because it is on standby time, when you click it to the monitor interface, then it need time to active the wifi connection and lens, hope it is helpful to you, thanks!

on December 21, 2017

 

278提问:Question: How many Homscam door bells can I install around my house to work with same smart home? I am looking to get 3 or 4 for each entrance.

 

Answer:All that your Wi-Fi can see

By Tony P on February 13, 2018

See all 4 answers

 

 

 

279 提问:Question: The main page of the Tosee app shows a live image and has two options at the bottom: p. When playback is selected a note appears, aaa“

 

 

 

Answer:Dear friend, could you please contact us as soon as possible? Our techonogy will assist you with this problem, thanks!

on November 21, 2017

 

280 提问:Question: Is it waterproof

 

 

 

 

 

 

Answer:This video doorbell is not waterproof, but waterproof doorbell camera is already in the research and development, and it will be available soon. Thanks!

on November 27, 2017

 

 

281 提问:Question: Can you hardwire this item to original doorbell?

 

Answer:Yes, please wait some days, we will post an instruction video on page, thanks!

on November 27, 2017

 

282 提问:Question: Can you hard wire this to replace existing old doorbell

 

oAnswer:Yes, please view the video on our Amazon page, thanks!

on January 8, 2018

 

283 提问:Question: I am getting notifications of motion sensed but no video, what is wrong?

 

Answer:This problem will be shown on iOS system, if you get the notification and didn’t open it in time, then the iOS system will kill some files, so you can’t find it on message. Please go back to playback interface, then you can find some files you need.

on January 25, 2018

See all 3 answers

 

284 提问:Question: How does the camera take a picture or video when the doorbell is triggered

 

Answer:The camera takes a picture based on the motion that is detected, within the zone of distance for detection that you put into the settings. The motion is detected, and then a notification is sent to your phone. Once you click on the app, you will be able to see and/or interact with what caused the motion. I have a ca… see more

By Ray on January 18, 2018

 

285 提问:Question: There is a usb plug in the back, what is this for? charging the batteries? powering the unit? uploading or downloading video?

 

 Answer:you can charge the batteries or power for the doorbell camera via the usb post, thanks

on January 16, 2018

 

286 提问:Question: Is there an option for house doorbell as well?

 

 

Answer:yes, you can search the “AKASO doorbell chime” to get it, thanks!

on December 15, 2017

 

287 提问:Question: do you have to ring doorbell in order to see person standing there?

 

Answer:No, the motion detection will send you a notification and you can see who’s at your door and they won’t necessarily know he camera is recording them. And you can also use live view anytime to see your property.

on October 25, 2017

 

 288 提问:Question: If my existing doorbell has AC on its wiring, can I use that to power this video doorbell?

 

 

Answer:Yes at 24 volts a.c. From transformer. Not 110 volts line voltage

By Frank A. on January 16, 2018

 

 

289提问:Question: What is the size of this video doorbell?

 

 

Answer:this video doorbell size is 5.6*2.9*1.3 inch, thanks!

on January 16, 2018

 

  290 提问:Question: How do you charge the batteries when they are low? Do you use the usb port on the back?

 

Answer:Yes, you can charge the battery via USB cable directly

on November 24, 2017

 

 291提问:Question: I just got this for Christmas. How do you turn this unit on??? There is no way to charge this unit no power supply in the box.

 

Answer:i have not found a power button , the only way that i could turn it on was by connecting the usb . i order mine with the batteries thinking that i could use without having it connected and i was wrong. The instructions are extremely limited and very frustrating. i was thinking of returning the product

By anonymous on January 1, 2018

See all 3 answers

 

292提问:Question: I have this item and the chime in my cart. I have read a few responses from the seller stating the chime would then be free. It is not. What’s wrong?

 

Answer:Dear friend, could you please contact us as soon as possible? Our customer service colleague can not find your order, thanks!

on November 27, 2017

See all 2 answer

 

293 提问:Question: I have forgotten the administrator password, how do I recover it? What is the original setup password?

 

Answer:please reset the doorbell, then follow the video to re-connect the doorbell, this is the YouTube: https://www.youtube.com/watch?v=ITNw7TLPwLMc

on January 8, 2018

 

294 提问:Question: Does this support onvif?

comes with a small wrench to fasten or unfasten it. When you unfasten the small screw, you can slide the doorbell up and out of the bracket.

on December 15, 2017

 

 

 

Answer:The doorbell comes with a back bracket to attach to the wall with screws. The doorbell snaps into the bracket and held securely with a small screw on the bottom of the bracket. It
295 提问:Question: Reset button red light does not flash. Tried pressing for 5 seconds multiple times and even longer but still does not reset. Advice?

Answer:Can the doorbell be turned on? Please contact us as soon as possible, we will help you solve the problem

on October 31, 2017

 

Answer:yes, you can adjust the motion detection senstively, move to the right, then it will start recording right now when detect the motion, thanks!

on January 25, 2018

 

296 提问:Question: How often do i have to change batteries for this video doorbell?

 

 

Answer:It really depends on the amount of activity you have around the video dpprbell. Typically every 3-4 months but if you have a lot of traffic like we do every 1-2 months we replace with fully charged batteries.

on October 13, 2017

 

  298 提问:Question: Hard wired in and existing mechanical chime hums/wont work. How to fix?

 

 

Answer:Sorry, this video doorbell doesn’t supprt hardwired doorbell chime, it only work with doorbell chime with frequency 433Mhz, thanks!

on January 29, 2018

 

 299 提问:Question: Should the unit charge from the door bell circuit?

 

Answer:Yes, it will

By Dicmicaz on February 16, 2018提问:Question: Will this unit work with the Wink Hub 2?

Answer:Don’t Know.

By fredmesa on December 19, 2017

 

300 提问:Question: If I set my phone for 2.5 g but my house also has 5G available will that still work, or will there be a conflict?

 

Answer:this video doorbell only support 2.4GHz wifi and mobile network, it won’t work with the 5GHz wifi. Thanks!

on January 25, 2018

on December 9, 2017

 

 301 提问:Question: Can i use 32g instead of 8g micro sd card?

 

 

Answer:yes, this video doorbell supports max 32G micro sd card, so you can relace it, if you don’t know how to operate, it, please check this video: https://www.youtube.com/watch?v=i7cukAH2tWc

on February 2, 2018

 

 

302提问:Question: Has anyone else had problems connecting remotely? It works when I am in the same network, but not over wireless.

 

Answer:can you please re-set the doorbell and re-connect it? Please note that this video doorbell only work with 2.4GHz and mobile internet, thanks!

on January 29, 2018

 

 303 提问:Question: How does SD card function. Can you replay the video and also record video onto phone or computer?

 

 

 

 

Answer:it record the notification that motion detection files and someone ring the doorbell files, so you can not transer it to the computer, thanks!

on January 8, 2018

 

 

 

304 提问:Question: Is the sd card the same as the memory card of a phone

 

 

Answer:No

By Lucille Johnson on December 19, 2017

 

305 提问:Question: Can this unit be connected to my smart tv?

 

Answer:is suck don’t get it. not working

By Shirley Linh on February 1, 2018

See all 4 answers

 

 

 

306提问:Question: What are the dimensions of the doorbell.

Answer:It’s about the size of iPhone 6 plus, the details is 5.63 x 2.95 x 1.1 inch

on November 1, 2017

 

Answer:Yes of course, please enter to your phone’s settings, then click the notifications and close the ToSee app, then you won’t receive the motion detection’s app. if you want to detection videos, please click playback, and if you want to download the important videos, please click “record” on the right corner, thanks!

on January 12, 2018

 

307提问:Question: How does this attach to the wall? Can’t someone just un-velcro it and steal it?

 

Answer:It’s better to fix the doorbell camera with screws, thanks!

on November 24, 2017

 

 

308提问:Question: Does this bell system come with a charger for the batteries or do i need to purchase one

 

 

Answer:You have to buy one, along with the batteries

By Anita on January 23, 2018

 

309 提问:Question: What is the app i can’t find it thanks

 

Answer:Iphone – ToSee.

But I can’t get the doorbell to work when I place it outside. It worked fine on the cabinet. It is much more difficult than I thought. I’m going to return it and get RING.

By Amazon Customer on January 22, 2018

See all 4 answers

 

310提问:

Question: Does it ring your home doorbell?

 

Answer:when you press this doorbell camera, then it will have a “Ding-Dong” voice, thanks!

 

 

311提问:

Question: Cannot find the tosee app in google play store for my samsung s4…where is it?

 

 

 

 

 

Answer:Can you please try to download the app on another Android system device? If you can find it on other device, then please try again on your samsung s4 with another network. If it still can’t find, please contact us as soon as possible via Amazon message center, our tech team will assist you with this problem. Thanks!

on November 24, 2017

 

312提问:Question: Why I don’t receive any notification on my Iphone when I press the ring bottom?

 

oAnswer:can you send us a video by email? our tech team will assist you, thanks!

on January 8, 2018

 

313提问:Question: Picture is too dark to see face. How do you change settings?

 

 

Answer:Normally it’s Night Vision
314询问如果主人不在家 是否可以通过4G网络收到通知?

 

注意:第一次连接是通过同一wifi连接,之后只要手机有4G信息或wifi都可控制

D

 

Yes, the owner will receive the notification when people push the bell or walk close to the doorbell on his phone even he is not in house ,Just need to open the APP, the app can run directly in the phone background.

 

The bell only works with WiFi,  but no matter what the phone works with 4G or WiFi, both are fine

 

 315提问:Question: Can I access this from a pc?

 

Answer:sorry, this video doorbell doesn’t support pc

 

 316how long battery life ?

 

Answer: Battery life depends on a variety of factors – the most important being usage. if it works 15 minutes every day, then it can be used for 6-8 months with two 18650 batteries (6200mAh), thanks
317 I am getting notifications of motion sensed but no video, what is wrong?

 

Answer: This problem will be shown on iOS system, if you get the notification and didn’t open it in time, then the iOS system will kill some files, so you can’t find it on message. Please go back to playback interface, then you can find some files you need.
Inquire Now
Homscam

Homscam